I purchased this on July 16th 2021. I live in Canada ON. My first order delivered to Cypress CA, I messaged customer service and they were great for sending me a new one. The second order again delivered to Cypress. LUVV Labs instead of resending the product I purchased, gave me a refund, that I did not ask for. The refund was in American money so lost out on $20. I was so looking forward to trying this product but I’m not impressed with how they did not help my issue.