FREE USA Delivery - Every order received plants a tree 🌳
FREE USA Delivery - Every order received plants a tree 🌳

FAQ

Device Safety and Function

Are LUVV Air products safe?

Here are just some of the steps we take to ensure that our products are safe:

  • We mix our proprietary formulas in an ISO certificated laboratory that conforms to the requirements of current Good Manufacturing Practice, based on 21 CFR Part 110 (2017).

  • LUVV Air products DO NOT CONTAIN any nicotine, tobacco, diacetyl (thought to contribute to "popcorn lung"), acetyl propionyl, THC, or cannabinoids. We DO NOT use cutting agents (like vitamin E acetate) emulsifiers, or any synthetic agents that alter our proprietary formulations.

  • Our devices are very low power, which means they don't burn or overheat the materials like many large devices can.

  • Our ingredients are made to USP and/or FDA food-grade standards.

  • Our hardware is made in ISO certified clean rooms and is RoHS and CE certified.

We're very proud of our commitment to safety and we're saddened that some companies cut corners in this crucial respect.

We encourage all of our valued customers to purchase compliant, tested products, as quality and safety are our top priorities. And as always we ask that you please consult with your physician so that you can make the best decision for you. 

LUVV Labs is an approved member of Svensk Egenvård. Svensk Egenvård (Swedish self-care) consists of suppliers of food supplements, herbal medicinal products, natural remedies, weight loss products and sports nutrition in the Swedish market.

How does LUVV Air work?

Each device contains a liquid vitamin concentrate that we heat at a low temperature to create a breathable mist. You activate the heating mechanism when you inhale, and then you inhale the vitamin-infused vapor.

The heating of the supplement liquid concentrate is set at the optimal temperature, producing supplement-infused vapor that is inhaled and then absorbed through the mucus membranes in your mouth, nose and throat.

How will I know when my LUVV Air is fully used?

The indicator light will flash 3 times and the device will not produce any more vapor. Be sure you have your next one ready to go so you'll never run out!

Can I recharge and re-fill the disposable devices?

We made our sealed, non-refillable LUVV Air disposable devices with the goal of not having to recharge them and ensuring that only authentic ingredients were being used when you use a LUVV Air disposable inhaler. After about 650-700 uses, simply dispose of the device in the recycle bin.

Product Use

How fast might I notice the effects?

The absorption can be very quick, since the ingredients do not have to be absorbed through your digestive tract as with traditional vitamins or liquid drinkable supplements. 

Can I travel with my LUVV Air?

Of course, this is the best part of LUVV Air. Pursue a healthy lifestyle and all your wanderlust while taking your LUVV Air inhaler with you. Put it in your carry-on, it’s that easy. But don’t use it on the plane. The airlines don’t like that!

How long should my LUVV Air last?

It depends on the user, because everyone inhales the vapor in a different way. Each disposable device should last between 450-500 inhalations. We recommend you take no more than 20 inhalations per hour, but you can use as often as needed. If you use it correctly, it’s ideally going to last 1-3 weeks. If you use it less often, depending on the variety you choose, it may last longer. The CALM, when used only nightly before bed can last up to a month.

What do I do with my Inhealer when it is finished?

When your disposable inhealer runs out of vapor, simply dispose of it in the recycle bin. Sustainability and protecting our environment is something we are very passionate about. Recycling saves energy and water, lowers pollution and greenhouse gas emissions, improves air and water quality, preserves landfill space and conserves natural resources. As a company, we want to make a positive impact on this Earth, and pass on the important message of reduce, reuse and recycle. RECYCLE USED DEVICES

Any cautions about care and use?

Please don’t the devices or pods in a hot area, like your car when it’s over 75 degrees.

Are there age restrictions for purchasing LUVV Air products?

LUVV Air products are not intended for persons under 18 years of age. While our formulas are completely safe to use, we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, like smoking or nic vaping.

Vitamin Formulas

Is there nicotine in LUVV Air formulas?

Absolutely not! There is ZERO nicotine, tobacco, THC or cannabinoids in any LUVV Air product. We take pride in helping people find a viable alternative to addictive ingredients.

What temperature do the LUVV Air devices warm the vitamin liquid to?

The device warms the vitamin concentrate liquid to about 240°F or 115°C.

Are LUVV Air ingredients Kosher?

Yes, our ingredients are Kosher, and contain no dairy or any animal products at all. While they are not certified Kosher, our ingredients are made in an SGS-ISO certified cleanroom.

I’ve seen other brands say you should not fully inhale the vapor produced by their ‘personal essential oil diffusers’. Is it safe to inhale the vapor from LUVV Air products?

LUVV Air products contain no harmful ingredients and no fillers like vitamin e acetate, no diacetyl, no diketones, and no acetyl propionyl and acetoin. Our vitamin-infused concentrates are delivered through an oil-free carrier base made up of organic vegetable glycerin (VG) which is a vegetable based liquid and propylene glycol (PG) which is safe and commonly used to carry flavor in food products.
LUVV Air inhalers are NOT marketed as "essential oil diffusers" and our carrier liquid does not contain any oils whatsoever.

Is propylene glycol safe to inhale?

We use GRAS, ISO certified ingredients to ensure your safety. The propylene glycol ingredient has been used in day to day food and consumable items for over 50 years, and it is GRAS approved by the FDA. The amount of PG in edible items is so little that there are absolutely no harmful effects even if you consume it for long periods. LUVV Air devices warm the organic vegetable glycerin and glycol in the water-soluble base at a low temperature to maintain the integrity of the vitamins and supplements, which is deemed safe by health organizations all over the world. Click here to view the CFR - Code of Federal Regulations Title 21 information.

Shipping and Returns

How long will it take to arrive?

Orders are processed within 1-2 business days, not including weekends/holidays, orders received before 12:00 PM PST will usually be shipped that business day. Note that this processing period is NOT accounted for in the estimated shipping time. The ESTIMATED shipping time shown at checkout refers to AFTER the package is received by USPS. This transit time is not guaranteed, as USPS can experience delays.
If you choose the free domestic shipping option, your package will be sent via USPS First Class Mail and should arrive 2-5 days from the ship date, depending on your part of the country. The Priority option should arrive 1-3 days after the ship date. Note again that transit time is subject to possible delays beyond our control. International orders will take longer, typically 1-2 weeks in most cases. We recommend ordering from an international distributor if possible.

Where do you ship?

We ship anywhere in the United States and most other countries. If you are not sure, please be sure to email us before placing your order. 

Is the packaging discreet?

Yes. We ship all orders in plain boxes and bags with non-descriptive return address information.

Can I track my order?

Yes and we encourage you to do so. We’ll send you a notice once your order is completed and your LUVV Air is on the way. You’ll get tracking information and updated package status. If you do not receive this information in a timely manner, please email us and we’ll make you our top priority.

This all sounds great, but what if I'm just not happy with my purchase?

We aren't happy if you're not happy, so if you are unsatisfied, simply let us know (email is the best way) within 30 days of your order. Depending on the circumstances, we can issue a refund or replacement. This is a big deal - most of the new copycat vitamin vape brands popping up, do not offer refunds if you've opened the box, and even if you have not opened the box, you are still charged a restocking fee, and the return period is usually 15 days. Please click here to read our detailed return policies.