We offer a 30-day satisfaction guarantee. If you contact us within 30 days of placing your order, we will issue a refund or send you a replacement item of equal value—your choice. For all refunds of orders valued over $100, a 20% restocking fee will apply. Please view the Domestic and International Guarantee specifications below to learn more.
Returns
Be advised that all orders will be reviewed and a return may be required before a refund can be processed. LUVV cannot provide return labels. Please only return unopened products.
To complete your return, fill out the form on our Contact page, or email contact@luvv.co. We require a receipt, order number from LUVV.co, or other proof of purchase directly from LUVV.
Product Satisfaction
In the event that a domestic customer is unsatisfied with their item(s) and reaches out within 30 days of the original purchase date, they shall have the option to receive either a refund (excluding the original shipping cost) or one (1) replacement order of equal value to the original. Return shipping costs must be paid by the customer. Should a customer choose to receive a replacement order, they cannot later request a refund for the original order, as each order will only be compensated one (1) time. For all refunds of orders valued over $100, a 20% restocking fee will apply.
Missing Orders/Product
In the event that a customer does not receive an order placed on LUVV.com and shipped domestically, LUVV will either reship or refund the order. If an order does not arrive within fourteen (14) USPS working days after the order was shipped, the customer must notify LUVV within 30 days of the original purchase date to qualify for compensation. LUVV will compensate—either by refund or reshipment—customers only once (1) per order. Please note: LUVV will not compensate customers for orders not received after the second attempt to ship.
In the event that an item(s) was missing from a domestically shipped order, and we are informed within 30 days of purchase, the customer shall be sent the missing item(s) or be refunded the price of the item(s).
Defective Product
In the event that a customer receives a defective item(s) in a domestically shipped order and reaches out within 30 days of the original purchase date, the customer shall have the option to receive either a full refund , or one (1) replacement order including an item(s) of equal value to the original. Return shipping costs shall be paid by the customer. Please note: customers will only be compensated once (1) per original order.
Product Satisfaction
In the event that a customer is unsatisfied with their item(s) and reaches out within 30 days of the original purchase date, they shall be offered a refund (excluding the original shipping cost). Return shipping costs must be paid by the customer.
Missing Orders/Product
Customers who elect international shipping for a LUVV.co order but do not receive the order are eligible to receive a full refund. When an order does not arrive within 21 business days of the original purchase date and the customer notifies LUVV within 30 days of the original purchase date, they qualify for a refund unless the order was stopped by customs.
No reshipments will be attempted for international orders. In the event that an item(s) is missing from an internationally shipped order, and we are informed within 30 days of purchase, the customer may elect to receive a refund for the missing item(s) or store credit for the price of the item(s). Customers will be compensated one (1) time only per order. Therefore, refunds will not be issued following a store credit. Customers shipping items outside of the US are encouraged to order from a LUVV international distributor.
Defective Product
In the event that a defective item is received in an internationally shipped order and the customer contacts LUVV within 30 days of the original purchase date, the customer shall have the option of receiving a full refund for the item(s) or store credit for the price of the item(s). Return shipping costs must be paid by the customer, as LUVV is unable to generate international return shipping labels. LUVV does not assume responsibility for damages to packages shipped overseas. Customers will be compensated one (1) time only per order. Therefore, refunds will not be issued following a replacement.
Refunds
All refunds are processed in US dollars using the original method of payment and can only be processed once. Please allow 3-5 business days for your refund to be reflected on your statement. In lieu of a refund, you may request a store credit for purchases made on LUVV.co.
Late or missing refunds
If a refund does not reflect on your account in 3-5 business days, contact your credit card company or financial institution. It may take some time before your refund to be processed and posted. If the refund is still outstanding after contacting your credit card vendor and/or financial institution and waiting the allotted time for a refund to reflect on your account, please contact us at contact@LUVV.co.
UPDATED 2.1.2022
